Term and Conditions

DISTANCE ELECTRONIC TICKET SALE AND PASSENGER TRANSPORTATION AGREEMENT
VOUCHER

ARTICLE 1 - PARTIES:

ARTICLE 1.1 - SELLER:
Trade Name: [Tilos Travel]
Address: Kumbahçe Mah. İskele Cad. 16/4 Bodrum - TURKEY
Phone: +90 252 316 22 22
Email: info@makritravel.com
Hereinafter referred to as the "SELLER."

ARTICLE 1.2 - BUYER:
The person who purchases the passenger transport ticket through the website “https://backoffice.makritravel.com,” and whose name appears on the ticket according to the information entered on the website. Hereinafter referred to as the "BUYER."

If the credit card holder is different from the person receiving the service (the ticketed person), both the credit card holder and the person receiving the service are considered to be the BUYER under this agreement. Both parties acknowledge and agree to fulfill the rights and obligations arising from this contract.

The BUYER acknowledges the accuracy of the information provided and agrees to comply with all rules specified in this agreement during the provision of services.

ARTICLE 2 - WEBSITE:
The website where the SELLER sells the passenger transportation ticket under this contract is “https://backoffice.makritravel.com.”
Any tickets sold outside of this website by the SELLER are invalid.
The website “https://backoffice.makritravel.com” will hereinafter be referred to as the “Website” in this agreement.

ARTICLE 3 - SUBJECT OF THE AGREEMENT:
The subject of this agreement is the SELLER’s sale of the passenger transportation ticket to the BUYER through the website “https://backoffice.turkishsealines.com.re” and the establishment of the procedures and principles related to the passenger transportation service provided to the BUYER. In this regard, the provisions of Law No. 4077 on the Protection of Consumers (“Law”) and the Regulation on Distance Contracts dated 27.11.2014 (“Regulation”) are referenced.

ARTICLE 4 - SERVICE/PRODUCT/INFORMATION AND DELIVERY:
The service under this agreement involves the sale of electronic tickets for passenger transport via ferry and the provision of passenger transport services to the BUYER. The ticket includes the SELLER’s name, title, full address, phone, website access information, MERSIS number, essential characteristics of the service, the sale price, payment method, boarding location, destination, travel date, departure time, and the information at the time of order completion on the SELLER’s website. The ticket is also sent to the BUYER’s email address.
Once the BUYER completes the ticket order on the Website, they are deemed to have RECEIVED the ticket. By receiving the ticket, the BUYER agrees to comply with all rules specified in this agreement and fulfill their obligations.

ARTICLE 5 - BUYER'S COMMITMENT AND RESPONSIBILITIES:
The BUYER acknowledges and confirms that they have read and understood all information regarding the basic characteristics of the ticket, passenger transport rules, sale price, payment method, and delivery terms. The BUYER agrees and undertakes to abide by all the rules specified in this agreement and to fulfill all obligations.
If the BUYER fails to comply with the rules specified in this agreement, the SELLER reserves the right to immediately terminate the contract without prior notice, and the BUYER agrees to this provision.
The BUYER is responsible for all damages arising from non-compliance with this agreement.

The ticket purchased under this agreement is for the use of the person named on the ticket and is non-transferable. The BUYER confirms that the ticket is purchased for the use of the person named on the ticket. If it is determined that the person named on the ticket and the person using the ticket are different, the SELLER is relieved of any responsibility, and this agreement may be terminated by the SELLER without prior notice.

ARTICLE 6 - RIGHT OF WITHDRAWAL:
As stipulated by the Regulation, the right of withdrawal does not apply to “Passenger Transport Services,” therefore the BUYER does not have a right to cancel the purchase.

ARTICLE 7 - Tilos Travel REFUND & CANCELLATION POLICY AND GENERAL RULES:

1. CHECK-IN
   The passenger must complete the check-in process at the Ulusoy Port Office at least 1 hour before the departure time to allow for passport and visa checks and to collect their ticket. Check-in ends 30 minutes before the departure time. It is recommended to arrive earlier on weekends and during peak seasons.
   Check-in can be completed at all of our offices before the departure date.
   Passengers must be present on the ferry at least 15 minutes before departure.
   Passengers must adjust their time in the terminal according to these rules.

2. OPEN TICKETS
   Open tickets can only be used for scheduled sailings if the sailing has available capacity and must be arranged through Tilos Travel offices.
   Open tickets must be confirmed by contacting a Tilos Travel office at least 1 day before the scheduled departure.
   The validity of an open ticket is 6 months, after which it becomes automatically void.
   For open tickets, the issuing agency must sign and stamp the boarding ticket with the date of issuance.

3. LOST TICKETS:
   A passenger who loses their ticket must purchase a new one. Agencies are not responsible for ticket losses. Found tickets should be immediately delivered to the Tilos Travel Central Office at Beyazıt Caddesi No. 6-7, Çeşme/Izmir.

4. TICKET NON-TRANSFERABILITY:
   A passenger ticket issued in a person’s name is non-transferable and cannot be resold. If a ticket is presented for travel by someone other than the named passenger, the carrier is not responsible for providing the transport or refunding the fare.

5. TICKET CANCELLATION AND REFUND REQUESTS:
   As stated in the Regulation, since the right of withdrawal does not apply to “Passenger Transport Services,” the BUYER does not have a right of withdrawal.
   Tickets purchased under this agreement cannot be changed or refunded for passenger, date, time, or route modifications after the sale approval. The BUYER agrees not to request any changes or refunds after purchasing the ticket.

Jale Tourism passengers have the right to reschedule the ticket one time or open the ticket for rebooking up to 2 days before the scheduled departure. Refund requests are not accepted.

6. REJECTION OF PASSENGER DEPARTURE OR ENTRY INTO GREECE:
   In cases where the passenger cannot depart or enter due to legal, administrative, visa, or issues with accompanying items (e.g., pets, etc.), the service contract terminates, and no refund requests will be accepted.

7. CANCELLATION OR CHANGE OF DEPARTURE:
   Passengers must register their mobile numbers in the system to be notified of any cancellations or changes to their sailing.
   In the event of cancellations due to weather conditions, the passenger will receive a full 100% refund. The SELLER is not responsible for accommodation, food, or other expenses arising from unforeseen circumstances such as strikes, adverse weather, or other external factors.

8. TICKET CONTROL:
   Ticket checks are performed using barcodes on the boarding pass at the ship's gate. Passengers with canceled, date-changed, or open tickets will not be allowed to board.

9. PASSENGERS WITH SPECIAL REQUESTS / TRAVELING WITH PETS:
   Passengers with special needs must inform the Jale Tourism offices at least 2 hours before departure.
   Pets traveling must have the necessary documents, including vaccination and health certificates, and approval from the Chios Veterinary Directorate. The documents must be delivered to Tilos Travel’s Bodrum office 2 days before departure.
   The passenger is responsible for any delays, sickness, or damage related to the animal’s travel.

ARTICLE 8 - REFUSAL AND RESTRICTION OF TRANSPORTATION:
The SELLER may refuse to transport the passenger and/or their luggage for safety reasons or at their discretion in cases such as:
– The passenger’s behavior, age, or physical/mental condition
– If special assistance is required
– If the passenger causes discomfort or risk to others or property
– If the passenger refuses to comply with the SELLER’s instructions
– If the passenger refuses security checks
– If the passenger arrives at the terminal under the influence of alcohol or drugs
In such cases, the ticket fee will not be refunded, and no compensation will be provided.

ARTICLE 9 - ITEMS NOT ACCEPTED AS LUGGAGE:

1. Firearms and ammunition (except those used for hunting or sports purposes) are prohibited as luggage.
2. The SELLER may refuse to accept any item as luggage due to its size, shape, weight, or nature.
3. The SELLER may refuse items that are not properly packed for safe transport.

ARTICLE 10 - ANIMALS TRANSPORTATION:

1. Pets, such as dogs and cats, with valid health certificates, entry permits, and other documents required by Greece (excluding dangerous breeds like Pitbull Terrier, Rottweiler, etc.) may be accepted for transport upon prior agreement with the SELLER.
2. The passenger is fully responsible for the pet’s transport. The SELLER is not liable for any loss, damage, or illness related to the pet’s travel.

ARTICLE 11 - CANCELLATION AND REFUND TERMS:

1. The ticket cannot be changed or refunded after purchase.
2. Passengers who are not allowed to board or travel due to visa issues or other official restrictions are not entitled to a refund.

ARTICLE 12 - WEBSITE USE TERMS:

1. All rights to the Website belong to the SELLER.
2. The BUYER may not copy, distribute, or use any content from the Website without the SELLER's prior written permission.

ARTICLE 13 - GOVERNING LAW AND JURISDICTION:
This agreement shall be governed by Turkish law. In the event of a dispute, the courts in Bodrum, Turkey, shall have jurisdiction.

By purchasing a ticket from the SELLER, the BUYER agrees to all the terms and conditions outlined in this agreement.

ARTICLE 14 - FORCE MAJEURE:
Neither party shall be held liable for failure to perform its obligations under this Agreement if such failure is caused by Force Majeure events, including but not limited to natural disasters, war, civil unrest, strikes, government regulations, acts of terrorism, accidents, adverse weather conditions, or any other event beyond the reasonable control of the parties. In such cases, the affected party must inform the other party as soon as possible and make reasonable efforts to mitigate the impact.

ARTICLE 15 - CONFIDENTIALITY AND DATA PROTECTION:

1. Confidentiality:
   Both parties agree to keep any and all information provided by the other party confidential and will not disclose such information to third parties without prior written consent, except where required by law.

2. Data Protection:
   The SELLER is committed to the protection of personal data in accordance with the applicable data protection laws and regulations. Personal data collected from the BUYER during the ticket purchasing process will be processed in line with the SELLER's Privacy Policy, which can be found on the Website.

3. Personal Data:
   The BUYER consents to the collection and processing of their personal data for the purposes of performing this Agreement, including processing payments, issuing tickets, and providing customer service. The SELLER will take necessary technical and organizational measures to ensure the security of such data.

ARTICLE 16 - AMENDMENT AND TERMINATION OF THE AGREEMENT:

1. Amendment of the Agreement:
   Any amendments to this Agreement must be made in writing and agreed upon by both parties. Verbal amendments or changes are not valid.

2. Termination by the BUYER:
   The BUYER has no right to terminate or cancel this Agreement once the purchase is made, as explained under the "Right of Withdrawal" section, due to the nature of the service provided.

3. Termination by the SELLER:
   The SELLER reserves the right to terminate this Agreement and refuse service to the BUYER in cases where the BUYER breaches the terms and conditions set forth in this Agreement, or in cases where the BUYER does not adhere to the rules and regulations specified by the SELLER. In the event of termination by the SELLER, the ticket is rendered void, and no refund or compensation will be provided.